/{businessId}/troubleTicket/{id}
[GET]
To retrieve incident details by incident Id from InvGate.
URL
https://nonprod.esb.cloud.lla.com/test/sfdc-ux/sfdc-ux/v1/{businessId}/troubleTicket/{id}?@type=NetworkTroubleTicket
Base Uri Param
| name | type | description | required |
|---|
| businessId | string | Busisness Id. Expected:HN,CO,CR,SV,GT,DO,TT,BB,JM,AG,AI,DM,GD,LC,VC,TC,MS,VG | Y |
| id | string | Incident Number | Y |
| name | type | description | required |
|---|
| client_id | string | Client Id value for Client Id Enforcement policy. Environment Specific Value. Eg: 6f0ed16a7b494d76b2d60e05bc3b3332 | Y |
| client_secret | string | Client secret value for Client Id Enforcement policy. Environment Specific Value, eg: e4CD4D43449846aA9D8Cb9c43fAd324a | Y |
| X-Correlation-ID | string | This is a unique identifier. Could be uuid value, Min 16 Characters Example: 644e1dd7-2a7f-18fb-b8ed-ed78c3F92c2b | Y |
Query Params
| Name | Type | M/O | Description |
|---|
| @type | string | M | Describes about the type of trouble ticket.Expected:NetworkTroubleTicket |
Success Response
{
"@type": "NetworkTroubleTicket",
"creationDate": "2021-05-18T08:06:03.73-04:00",
"description": "\n Assure1 Journal |\n EventID: 862429021 |\n First Occurred: Tue Feb 4 12:03:00 2025 |\n Device: BOCA SENTRY VERIFY |\n SubNode: DUCK TV HD CORP SPTS |\n SiteName: Boca Raton |\n Region: Boca Raton |\n EventType: ARCC |\n Domain: Fixed |\n Technology: Legacy IPTV |\n Summary: Video Alarm Correlation for Tektronix/Meidus CWC Program - DUCK TV |\n |\n ",
"id": "627511",
"lastUpdate": "2021-05-125T08:06:03.73-04:00",
"name": "TK#627511 | Legacy IPTV | Boca Raton | Boca Raton | BOCA SENTRY VERIFY | DUCK TV HD CORP SPTS | Video Alarm Correlation for Tektronix/Meidus CWC Program - DUCK TV | Sev 4 | Impact: ",
"note": [
{
"@type": "Note",
"date": "2021-05-18T08:06:03.73-04:00",
"id": "716912",
"text": "This is quite important, please approach me as soon as possible"
}
],
"priority": "High",
"relatedEntity": [
{
"@referredType": "Service",
"id": "Entertainment",
"name": "Entertainment",
"role": "ServiceImpacted"
}
],
"relatedParty": [
{
"@referredType": "Individual",
"id": "9866",
"role": "creator"
},
{
"@referredType": "Individual",
"id": "9176",
"role": "user"
},
{
"@referredType": "Individual",
"id": "9866",
"role": "agent"
},
{
"@referredType": "Organization",
"id": "CWC",
"name": "Liberty Caribbean",
"role": "Affected OpCo"
},
{
"@referredType": "Organization",
"id": "Central",
"name": "Central",
"role": "Affected OpCo"
},
{
"@referredType": "Organization",
"id": "CWC",
"name": "Help Desk",
"role": "Department"
}
],
"resolutionDate": "2021-05-26T08:06:03.73-04:00",
"severity": "Medium",
"status": "pending",
"statusChangeDate": "2021-05-19T08:06:03.73-04:00",
"statusChangeReason": "Need more information from the customer",
"ticketType": "incident",
"troubleTicketCharacteristic": [
{
"name": "Category",
"value": "206"
},
{
"name": "SLA",
"value": {
"firstReply": "",
"resolution": ""
},
"valueType": "object"
},
{
"name": "Impact",
"value": "1"
},
{
"name": "SuscribersAffected",
"valueType": "number",
"value": 100000
},
{
"name": "Tool",
"value": "Tektronix"
}
]
}